Returns Eligibility:

  • Timeframe: Customers typically have the right to return products within 7 to 30 days from the date of delivery.
  • Condition: Products should be unused, unopened, and undamaged, retaining their original packaging.

Return Process:

  • Initiation: Contact customer support within the specified return period, providing the order number, product details, and reason for the return.
  • Assistance: Customer support will guide you through the return process, offering clear instructions and assistance.

Refund or Exchange:

  • Processing: Upon receiving and inspecting the returned product, refunds or exchanges are processed based on customer preference.
  • Refunds: Issued to the original payment method used during the purchase.
  • Exchanges: Customers can opt for an alternative product of equal value, subject to availability, or choose store credit for future purchases.

Damaged or Incorrect Products:

  • Resolution: If a product is received damaged, defective, or incorrect, contact customer support promptly with relevant details and supporting photographs.
  • Options: The issue will be resolved by offering a replacement, refund, exchange, or store credit, depending on customer preference and product availability.

Order Cancellation:

  • Cancellation Window: Orders can typically be cancelled within a specific timeframe after placement, often within 12 hours.
  • Process: To cancel an order, contact customer support with the necessary order details.
  • Refunds: If the cancellation request is within the stipulated timeframe, a refund is processed, usually within 10-12 working days.